Business Travel

Direct phone and personalized email account managed by a single consultant.

Personalized email (company@atlanta.es) / Direct phone managed by 2/3 consultants.

Direct phone and personalized email account managed by a single consultant.

Change management and implementation of the Off Line / On line management program (On Line Form – Auto Booking Tool).

SLA and KPIS Service Level Agreement).

Captio Expense Management Platform.

Travel Policy Proposal / Review.

Compliance and monitoring of the travel / Compliance policy.

Negotiation and definition of the preferred supplier policy.

Best available rate guarantee.

Statistical report.

Follow-up meeting analysis account.

ARWEB Management Platform.

Creation / Updating of profile data during implementation.

Proposal to activate loyalty cards with airlines and hotel chains when the opportunity arises.

Personalized reminder of upcoming trips, confirming that you have all the documentation.

Management/Claim of reservations with loyalty card points.

Reconfirmation with the providers (hotels, transfers, etc.) that the payment has been made to avoid problems upon arrival.

Notifications of change/cancellations.

Emergency Service 24/365.

Issuance of boarding passes.

Information and Visa Management.

Personalized dispatch of new hotel openings taking into account the client’s background.

In business and / or vacation trips, transfers from the home to the airport and vice versa will be offered when the company offers it.

Management of the service of transfers in limousine or high-end vehicle domicile / apt / domicile.

Reservation of Access to Airport VIP lounges.

Management of flight / hotel / car rental reservations with confirmation before:

Book according to customer preferences in airlines, types of aircraft, preferred classes, specific seats.

Management of claims to Airline companies.

Tripcare: traveler tracking tool for crisis situations.

Direct contact with the hotel to review the type of room, smoker / non-smoker / pillow menu, etc … and follow-up payment.

When the requested flight is not available, our team will call the airline’s contacts to expedite any waiting lists.

All loyalty programs will be offered and upgraded to the highest levels available through airline contacts.

Detailed seat preference, preferred side of
the cabin, sun and shade preferences depending on the weather and direction of travel.

It will be verified directly with the airline’s space control on the status of reservations and if there is any possibility of getting availability.

Payment of customer supplier invoices.

Personalized / Electronic Billing.

Direct incorporation file in accounting.

Credit Card Reconciliation.

Budget control of Travel Expenses.

Budget control of Travel Expenses.

Immediate response to incidents in customer billing.

Insurance for the traveler when using our credit card.

Private Travel Management.

For private trips, a person from our team will travel to the client’s office or home to be attended personally.

Personalized attention in different languages: Catalan, Spanish, English, French and Italian.

Special offers in travel packages according to level.

Presentation of itinerary and budget in Web format (travelview).

Personalized travel documentation: travel recommendations, contacts.

Management and reservation of Tickets for different types of shows, events and Restaurants.

An experience gift will be included in each long-distance vacation trip.

Free shipping of physical documentation at home.

On Line Medical Assistance (telemedicine).

Pre check in at hotels: passport data, food allergies.

24-hour support Network of world correspondents in each destination.

Post-sale follow-up: customer satisfaction, claims management with suppliers, claims management.