QUÉ HACEMOS  > BUSINESS TRAVEL

Rigor + commitment+ control


We want both companies and institutions, as well as travelers, to feel at all times the satisfaction and security that our proximity and personalized service gives them.

We put at your disposal a specialized team of professionals with the most innovative technical resources and the aim of helping you achieve maximum profitability and savings in your travel and corporate events account, from a comprehensive and flexible perspective, advising you on:

  • Definition, implementation and control of its Policy and Compliance for travel and corporate events.
  • Negotiation and definition of the preferred supplier policy.
  • Control and optimization of budget and travel expenses.
  • Monitoring through KPIs (Key Performance Indicators).
  • Adaptation to any management model: Management fee, Transaction fee, Incentive Savings Plan.
  • Search engine and online booking of flights, hotels, railways and rent a car; >atlantaSBT.
  • 24h customer service.
  • Credit card reconciliation.
  • On/offline reporting of the evolution of your travel account.
  • Online confirmation of reservations.
  • Electronic billing.
  • Atlanta 360º services.
  • Personalized management through the Account/Project Manager.
  • International Alert System.
  • International vocation: Global service in more than 30 countries and 7 own offices in the United Kingdom, the United States, Australia, the United Arab Emirates and Germany through the consortium Reed & Mackay.

atlanta events & corporate travel consultants, is proud to be part of the international corporate travel management company Reed & Mackay and to be its exclusive representative in Spain.

Established as a family business more than 50 years ago, Reed & Mackay is today an international benchmark thanks to doing things in a different way. The fact that more than 80% of your business comes from referrals proves it.

Reed & Mackay and atlanta travel & corporate events consultants share a commitment to their clients and a love for what they do, being inspired to deliver extraordinary travel management around the world. No matter what the challenge, we help you find a solution.

“WE ARE IMMENSELY PROUD OF HOW FAR WE HAVE COME, AND EQUALLY EXCITED ABOUT THE FUTURE THAT HOLDS US. WE NEVER STOP LOOKING AHEAD.
FRED STRATFORD, GROUP CEO, REED & MACKAY

Reed & Mackay in detail:

  • Global coverage with partners in more than 50 cities.
  • Own offices in key markets for its clients.
  • Coverage on 5 continents.
  • A team with an average of 14 years of experience in the sector.
  • More than 50 years of experience in corporate travel.

Reed & Mackay is recognized for its extraordinary travel management through the development of personalized, results-based travel programs that deliver real value and optimize travel spending for its clients.

  • 24/7/365 traveler assistance
  • Global account management teams offering personalized travel programs.
  • Reed & Mackay partners with leading industry experts in each local market
  • Consolidated global management information for your clients.
  • Access to exclusive hotel rates through the Reed & Mackay hotel program.
  • The local experience of more than 4,000 consultants around the world.

Discover Reed & Mackay

Account management

DESCRIPTION OF
THE SERVICES

Standard Service

Premium Service

VIP
Service

Direct phone and personalized email account managed by a single consultant.

Personalized email (company@atlanta.es) / Direct phone managed by 2/3 consultants.

Direct phone and personalized email account managed by a single consultant.

Change management and implementation of the Off Line / On line management program (On Line Form – Auto Booking Tool).

SLA and KPIS Service Level Agreement).

Captio Expense Management Platform.

On Request

On Request

DESCRIPTIÓN OF
THE SERVICES

Standard Service

Premium Service

VIP
Service

Travel Policy Proposal / Review.

Compliance and monitoring of the travel / Compliance policy.

Negotiation and definition of the preferred supplier policy.

Best available rate guarantee.

Statistical report.

Online

Personalizado

Follow-up meeting analysis account.

Anual

Trimestral

ARWEB Management Platform.

On Request

On Request

Service / Traveler attention

DESCRIPTION OF
THE SERVICES

Standard Service

Premium Service

VIP
Service

Creation / Updating of profile data during implementation.

Personalizado

Proposal to activate loyalty cards with airlines and hotel chains when the opportunity arises.

Personalized reminder of upcoming trips, confirming that you have all the documentation.

Management/Claim of reservations with loyalty card points.

Reconfirmation with the providers (hotels, transfers, etc.) that the payment has been made to avoid problems upon arrival.

Notifications of change/cancellations.

Correo Electrónico

App My Tag

App My Tag

Emergency Service 24/365.

On Request

On Request

Issuance of boarding passes.

Information and Visa Management.

Personalized dispatch of new hotel openings taking into account the client’s background.

In business and / or vacation trips, transfers from the home to the airport and vice versa will be offered when the company offers it.

DESCRIPTION OF
THE SERVICES

Standard Service

Premium Service

VIP
Service

Management of the service of transfers in limousine or high-end vehicle domicile / apt / domicile.

Reservation of Access to Airport VIP lounges.

Management of flight / hotel / car rental reservations with confirmation before:

24hrs

4hrs

1hr

Book according to customer preferences in airlines, types of aircraft, preferred classes, specific seats.

Management of claims to Airline companies.

Tripcare: traveler tracking tool for crisis situations.

Direct contact with the hotel to review the type of room, smoker / non-smoker / pillow menu, etc … and follow-up payment.

When the requested flight is not available, our team will call the airline’s contacts to expedite any waiting lists.

All loyalty programs will be offered and upgraded to the highest levels available through airline contacts.

Detailed seat preference, preferred side of
the cabin, sun and shade preferences depending on the weather and direction of travel.

It will be verified directly with the airline’s space control on the status of reservations and if there is any possibility of getting availability.

Administrative services

DESCRIPTION OF
THE SERVICES

Standard Service

Premium Service

VIP
Service

Payment of customer supplier invoices.

Personalized / Electronic Billing.

Direct incorporation file in accounting.

Credit Card Reconciliation.

DESCRIPTION OF
THE SERVICES

Standard Service

Premium Service

VIP
Service

Budget control of Travel Expenses.

Budget control of Travel Expenses.

Immediate response to incidents in customer billing.

Insurance for the traveler when using our credit card.

Private travel services

DESCRIPTION OF
THE SERVICES

Standard Service

Premium Service

VIP
Service

Private Travel Management.

For private trips, a person from our team will travel to the client’s office or home to be attended personally.

Personalized attention in different languages: Catalan, Spanish, English, French and Italian.

Special offers in travel packages according to level.

Presentation of itinerary and budget in Web format (travelview).

Personalized travel documentation: travel recommendations, contacts.

Management and reservation of Tickets for different types of shows, events and Restaurants.

DESCRIPTION OF
THE SERVICES

Standard Service

Premium Service

VIP
Service

An experience gift will be included in each long-distance vacation trip.

Free shipping of physical documentation at home.

On Line Medical Assistance (telemedicine).

Pre check in at hotels: passport data, food allergies.

24-hour support Network of world correspondents in each destination.

Post-sale follow-up: customer satisfaction, claims management with suppliers, claims management.